Cancellation and Refund

Saachee Cabs And Services Private Limited

Effective Date: 05/12/2023

This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions governing the cancellation and refund process for services provided by Saachee Cabs and Services Private Limited (“Saachee Cabs”).

1. Cancellation Policy:

1.1 Passenger Initiated Cancellation:

1.1.1 Passengers may cancel their booking at any time prior to the scheduled pickup time.

1.1.2 Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund.

1.1.3 Cancellations made within 24 hours of the scheduled pickup time are subject to a cancellation fee, the amount of which will be communicated to the passenger during the cancellation process.

1.2 Saachee Cabs Initiated Cancellation:

1.2.1 In the event Saachee Cabs is unable to fulfill a booking, passengers will be notified promptly, and a full refund will be issued.

1.2.2 Saachee Cabs reserves the right to cancel bookings in cases of force majeure, safety concerns, or other unforeseen circumstances. In such cases, a full refund will be provided.

2. Refund Policy:

2.1 Refund Process:

2.1.1 Refunds will be processed using the same method of payment used for the original booking.

2.1.2 The refund process may take 5-10 business days to reflect in the passenger’s account.

2.2 No-Show Policy:

2.2.1 If a passenger is not present at the designated pickup location within 15 minutes of the scheduled time, it will be considered a no-show.

2.2.2 No-shows are not eligible for a refund, and the full fare will be charged.

2.3 Incomplete Services:

2.3.1 If a passenger’s trip is terminated before reaching the destination due to Saachee Cabs’ fault, a refund for the remaining distance will be provided.

2.3.2 If a passenger voluntarily terminates the trip before reaching the destination, no refund will be issued.

3. Contact Information:

For any queries or concerns related to cancellations and refunds, passengers can contact Saachee Cabs’ customer support at [email protected]

4. Modification of Policy:

Saachee Cabs reserves the right to modify or amend this Policy at any time. Any changes will be effective immediately upon posting on the Saachee Cabs website or app or through other communication channels.

By using Saachee Cabs’ services, passengers agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.